Refund Policy
At EOS we are committed to providing the best customer experience possible. We understand that sometimes a product or service may not meet your expectations. In such cases, we offer a straightforward refund policy to ensure your satisfaction.
1. Eligibility for Refund
- You are eligible for a refund if you are not satisfied with our product or service.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team.
- Provide a clear and specific reason for your refund request.
- Include your order number and relevant details to help us process your request promptly.
3. Refund Processing
- Once your refund request is received, we will review it.
- We will notify you of the approval or rejection of your refund via email.
- If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 10 business days.
4. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Downloadable digital products or software (if they have been accessed or downloaded).
- Services that have already been rendered.
- Custom-made or personalized products.
- Gift cards or vouchers.
5. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please check the following:
- Contact your bank or payment provider as processing times may vary.
- If you still have not received your refund, contact us at [Contact Email or Phone Number] for further assistance.
6. Amendments to This Policy
[Your Company Name] reserves the right to amend or update this refund policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact us.